Choosing the wrong IT support model or resources to support your IT systems isn’t only incredibly frustrating but also very expensive. It could cost you in downtime, data loss, and not to mention the headaches and frustration of faulty IT! It’s critical to find the right managed services provider. Here are 5 things to consider when searching for the best provider to meet your business needs.
5 Mistakes to Avoid When Choosing A Managed IT Services Provider
Choosing the MSP with the lowest bid.
When searching for the best IT support service, you may be tempted to settle for the company that offers you the lowest price. However, doing that can be problematic. First, you need to make sure that the level of service is comparable between vendors before you can accurately assess their offers.
Choosing a MSP based on a single phone call.
We recommend you visit their office to become familiar with the work environment and their people. Ask them for a written proposal. Be clear on what your expectations are and what type of problems you want them to resolve. The IT provider should offer to do an IT Assessment of your network.
Choosing a MSP who doesn’t thoroughly understand you or your network infrastructure.
Managed service providers should perform a network assessment to gain a true picture of the existing network of all new customers, before signing a service agreement contract. Without an assessment, the MSP would not know the scale of issues or vulnerabilities in the potential new client’s network.
Choosing a MSP that doesn’t offer a guarantee.
There are not too many IT providers that will put their money where their mouth is. A managed IT services provider that has perfected their service delivery areas with consistent internal processes and documentation are able to guarantee results.
Choosing a MSP without speaking to several of their current clients.
Check their references! Verify the company’s industry experience and customer service skills by asking for at least 2-3 references.
There is no doubt that finding the right IT service provider can be a daunting task. By taking the time to fully understand what each managed IT services provider offers in terms of services, response times, scalability, customer satisfaction, and guarantees, you can simplify the decision-making process.
Biz Technology Solutions partners with businesses to manage, support, and streamline their IT needs. Our unified business solutions consist of Managed IT Services, Application Development, and IT Professional Services. Contact us today at (704) 658-1707 to learn how we can help your organization leverage more effective collaboration to gain a competitive advantage over the competition.