Senior Systems Engineer


Are you ready to take your career to the next level? Biz Technology Solutions is looking for a highly motivated and self-driven individual to fill the role of Senior Systems Engineer.

Roles and Responsibilities

As a part of the IT Team, the Senior Systems Engineer’s roles will include:

Required Skills:

  • Advanced Troubleshooting Concepts to Manage and Execute Escalated Service Requests
  • Adept with Windows Server 2012/2016/2019 Administration and Troubleshooting (Active Directory, DNS, DHCP, Group Policy, Print Server, etc)
  • Proficient with Windows 10 Administration
  • Proficient with Microsoft Office 365 Administration and Troubleshooting Including Email Concepts
  • Proficient with Microsoft Azure Administration and Troubleshooting
  • Comfortable with Network Troubleshooting (LAN/WAN), Firewall Configuration and Maintenance (Fortinet / SonicWALL), Wireless Troubleshooting, VPN
  • High Level of Comfort Working with and Managing Business Network Environments Including Interaction with Vendors, Team Members, and Customer Points of Contact
  • Intermediate VMware ESXi Management
  • Documentation
  • Candidates Must have worked for an MSP or Service-Based Company
  • Candidates for this position should be able to work assigned tickets from start to finish with minimal escalation.
  • Candidates should be comfortable working each day within multiple different client networks with varying circumstances.
  • Candidates must respond to, and manage, emergency situations effectively; maintaining poise and focus even when working with unfamiliar technologies or environments.
  • Comfortable Administering/Troubleshooting Remote Desktop Services Environments

Preferred Skills:

  • Exchange Administration and Troubleshooting
  • Microsoft Teams Troubleshooting
  • Virus/Ransomware Cleanup
  • Microsoft Azure / Office 365 Security Concepts
  • SAN (Dell EMC PowerStore/Compellent/EqualLogic, etc) Administration
  • Exposure to PowerShell/Automation
  • Experience with ConnectWise Manage Ticketing System
  • Experience with N-Able N-Central or other RMM Platforms
  • Experience with MAC OS Troubleshooting
  • Exposure to Windows Server 2022/Windows 11


  • Experience in a managed service environment is a plus
  • 3+ years of direct work experience in IT support.
  • Exceptional verbal and written communication skills.
  • Excellent listening skills.
  • Self-motivated, with high energy and engaging level of enthusiasm.
  • Ability to work individually and as part of a team.
  • High level of integrity and work ethic.
  • Valid driver’s license and transportation.

Who is Biz Technology Solutions?

We are an established and reliable IT company based out of Mooresville, NC. We provide full-service technology services to small to medium size businesses. Our main goal is to manage, support, and streamline IT to local businesses. Our operational maturity, unified business solutions and credibility are what set us apart from other managed service providers!

Why BTS?

While work is important, we also understand a work/life balance and corporate culture are critical to having happy employees! Our average employee tenure is 7 years. Some of the perks you will receive as a BTS employee:

  • Pay 100% of employee’s medical insurance (Individual only)
  • Bonuses can be up to 9% of yearly salary
  • Paid gym memberships
  • On premise fully stocked snack bar, gym, meditation space, and gaming area
  • Fleet of corporate vehicles to drive
  • Social committee to plan social events
  • Family oriented company culture with a good work/life balance
  • Monthly catered breakfasts/lunches
  • Paid certifications and training
  • Career path
  • Flexibility to work from home
  • Vision and dental insurance
  • 401K
  • Paid Vacation and holidays