Our Managed IT Services provide on-demand IT support for your business, ensuring you can access expert assistance whenever needed. Whether you’re facing day-to-day technical challenges or sudden emergencies, our team is ready to address your IT issues promptly, minimizing downtime and disruptions. Our team will be there for any emergency assistance you need, just a call away
Leading Managed IT Services and IT Support Company for Small Business in Raleigh-Durham
20+ years of experience Competitive Pricing Highly Responsive Dedicated Teams
Experiencing any of the following issues with your current IT Service provider?
High Burnout
Is your project management suffering from high burnout and churn rates?
Over Priced
Do you feel you could be achieving more outcomes from the cost you have incurred in deploying and managing your IT systems?
Lack of Strategic Guidance
Are you looking for guidance that truly aligns your IT practices with your business strategy?
What does our Managed IT Services cover?
Unlimited Help Desk
With our Managed IT Services, you gain access to a complete help desk resource. This means your employees can reach out for technical assistance and troubleshooting as often as needed. Our knowledgeable support team can provide solutions, answer questions, and resolve IT issues, allowing your staff to work efficiently and confidently.
Network Security
We prioritize the security of your network as a fundamental component of our Managed IT Services. Our experts implement robust security measures to safeguard your data and systems from cyber threats. This includes proactive monitoring, firewall protection, intrusion detection, and ongoing security updates to protect your network and your business.
Cloud Services
Our Managed IT Services include cloud services to help modernize your IT infrastructure. We leverage cloud technology to provide scalable, flexible, and cost-effective solutions for data storage, application hosting, and more. Our cloud services enable your business to adapt to changing needs while optimizing performance and efficiency.
Data Backup Services
Data is a critical asset for any business, and our Managed IT Services include comprehensive data backup solutions. We ensure your data is regularly and securely backed up onsite and in the cloud. In the event of data loss or disasters, we can swiftly restore your information, minimizing data-related disruptions and ensuring business continuity.
Proactive Monitoring
As your managed IT services provider, we offer continuous 24/7/365 monitoring of your systems. This proactive approach ensures that potential technical issues are identified and addressed before they escalate into catastrophic failures.
IT 360 Alignment
We consistently align your technology with industry IT standards and best practices. This proactive approach ensures that your IT infrastructure remains secure and operates at optimal efficiency. We work to transform your business into a Digital Workplace by introducing cost-effective technologies that enhance efficiency, foster collaboration, and boost employee productivity.
Why choose Biztech for your Managed IT Services
Often organizations are frustrated with their IT and not sure what to do. Unfortunately, they focus on symptomatic issues instead of the root cause of the problem - "Poor IT Management".
The truth of the matter is delivering on the promise of “Worry-Free IT” has a lot to do with the Operational Maturity Level of your managed IT services provider. Our “Client Success Process” works because it is based on the following principles.
Quick Response
When it comes to your infrastructure and end-users; time is of the essence and “time is money”. Computer and network issues impact productivity and frustrate your staff because they can’t do their job. Our processes guarantee consistent, predictable and measurable service performance. In this way, you are not left to guess response time or the status of your issues.
Improved Efficiency
We recognize that IT can be a waste of money if it is not applied properly. As a result, as part of IT360 Managed IT Services you benefit from scheduled quarterly consulting sessions where your dedicated consultant acts as your CIO. During these strategic sessions we interview executives in various job roles and come up with cost-effective solutions to align your technology to your business goals. These sessions include education about new technologies that can enhance efficiency and business functions.
Reduced Downtime
Reducing downtime is all about planning and strategy. Your dedicated consultant will meet with you on a regular basis to develop the best strategy to protect your IT infrastructure. Your consultant will take into consideration security, backup and disaster recovery, network documentation, system maintenance, and training when creating your strategy.
We use proven standards and industry best practices to keep your systems reliable and performing. Quick response time is important but applying standards, IT best practices and monitoring your environment is just as important to prevent things from breaking in the first place.
Effective Budgeting
At Biz Technology Solutions, we understand that your business depends on IT and IT can be costly. You now can budget your IT rather than experiencing billing peaks and valleys. Our predictable flat-fee billing model allows you to consolidate all IT expenses into a single fixed set of monthly operating expenses.
In addition, you get the benefits of a fully staffed IT department with experts at a fraction of the cost. With this flat-fee support model your IT provider has the incentive for your infrastructure to operate flawlessly, saving you time and money.
Our IT support services include technology consulting. As a result, you will work with your dedicated consultant and Technical Account Manager on strategic planning and budgeting before any technology is purchased, making sure that the Return on Investment (ROI) is always taken into consideration.
Service Delivery Teams Dedicated to Your Business
Five service delivery teams work hand in hand in providing IT support services below. Each team has a specific role, set of goals, and metrics to meet.
Our IT support staff are specialized versus jack of all trades. Engineers and teams have KPIs to meet. We use metrics and business intelligence to monitor our performance and stay accountable to you. IT support staff pay is tied to customer satisfaction ratings.
Managed IT Services Client Success Process
Our proprietary Client Success Process is used to transition your business to our IT support services effortlessly. Biz Tech guides clients through our defined and disciplined Client Success Process which allows you to have confidence in your technology success strategy.
Meeting the Highest Standards
How the market perceives us
CBJ 2015 Top 50 Fastest Growing Charlotte NC Area Companies
2015 Top 20 Most Promising Enterprise Technology Provider
Microsoft Gold Certified Partner Application Development
Among the fastest growing companies in the US
Top 500 fastest-growing Ingram SMB channel partner in the US
Channel Futures 2023 MSP 501 - Ranked as Top 100 globally and #1 in NC
Awarded Top Places to Work 2023
WHAT CLIENTS SAY
Trusted by over 400 clients worldwide
@2023 Biz Technology Solutions. A New Charter Technologies Company. All Rights Reserved.