IT360 Managed IT Services2020-06-19T16:28:51-04:00

IT360 Managed IT Services

With the ever-increasing complexity of technology, organizations in Charlotte, Greensboro, & Mooresville North Carolina are finding themselves lost in the unquestionable “cloud” of options available. Not only new technology, but the constant release of new software and new products leave leaders with new problems and new inefficiencies. Without guidance and the right support partner, companies, and their employees may become overwhelmed and lead to decreased productivity and morale.

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Why IT360 Managed IT Services?

IT360 Managed IT Services is a comprehensive offering that delivers all the necessary services to lower your IT cost and security risks, while helping your end users be more productive so your business can thrive. These services include strategic consulting, education & adoption, business enablement and IT support services.

What is IT360 Managed IT Services?

IT360 Managed IT Services encompasses four key components: strategic consulting, education and adoption, business enablement and support services.


“By moving to IT360 Managed IT Services, the focus is no longer just on infrastructure and business continuity. Instead, the emphasis is on business goals, end-user technology adoption and productivity to help your organization achieve the next level of innovation and success through digital transformation.” Mike Chouffani

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Strategic Consulting

Businesses must first determine their strategy and main objectives otherwise technology can be a waste of money. Your consultant can help pinpoint the issues that need to be resolved, understand your business goals and then architect solutions accordingly. Leading a successful business transformation requires, vision, focus and process. Over the years we have developed tools, processes and standards to deliver effective strategic consulting.

Education and Adoption

The benefits of a proper education program drive increased satisfaction and confidence in IT, increased security efficiency, and increased adoption of the desired tools and platforms. Our managed IT services will help your team build knowledge around Microsoft productivity tools, so your employees are more efficient, and you are getting more out of resources you are paying for.

Our suite of consumption reports highlights where we can add value to your end users. They show how applications are being used unlocking for them the power of different Microsoft applications. You can understand usage and utilization of technologies such as SharePoint, OneDrive, Skype, Teams, Flow, Forms and PowerApps (to name but a few). We focus our efforts where we know we will make the biggest gains for your organization – and show the results by demonstrating the change in user usage over time.

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Business Enablement

We leverage cost effective software tools to deliver a Digital Workplace experience.

  • Empowers employees to reach new levels of productivity
  • Break-down silos between departments
  • Lower IT complexity and costs
  • Provides structure and consistency through the entire business
  • Drive technology adoption

IT360 Support Services

Day to day IT support cannot be forgotten as it’s an integral foundation for every organization. Our managed IT service consists of engineers proactively monitor your systems on-premises and in the cloud to make sure issues are identified before they turn into catastrophic failures. Your account manager and consultant meet with you on a regular basis to share with you the state of your infrastructure, issues, project status and assist with strategic planning and budgeting.

Following are some of the managed IT services provided:

  • Help desk
  • Network Administration
  • Cloud management
  • Proactive Maintenance
  • 24/7/365 Infrastructure Monitoring
  • Mobile device management
  • Network Security
  • Strategic Consulting
  • Infrastructure Documentation
  • Backup and business continuity Management
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