Managed IT Services 2017-08-23T09:07:26+00:00

What We DO

Managed Services

Slash your cost of IT and become more competitive.

Fixed Cost Unlimited IT Support

Organizations now realize that in order to be competitive they have to focus on work that drives revenue and enhances customer service. Our focus is to take care of your total IT support or a portion of it becoming an extension of your internal IT department; in this way you can focus on your business.

Managed IT Services is a comprehensive offering that delivers all the necessary services to keep your infrastructure robust and secure while helping your end users be more productive.    Your dedicated CIO and account manager can help you develop a strategic plan to help you take advantage of technologies to transform your business.  This includes but not limited to:  cloud,  mobility, collaboration and business intelligence solutions.

We guarantee customer satisfaction or we PAY YOU if you are not 100% satisfied! We currently support a number of organizations in North Carolina and South Carolina including in the following areas:  Charlotte, Greensboro, Asheville, Winston-Salem, Raleigh, and Columbia.

Rated above 98% Customer
Satisfaction

Service Value

  • Fixed-Cost, Unlimited  IT Support – Remote or Onsite
  • Lower IT costs
  • Network Security and data protection
  • Timely issue remediation
  • Optimize infrastructure
  • Support compliance
  • Become more competitive
  • Proactive Issue Resolution
  • Dedicated Account Managers
  • Certified Engineers
  • Use of ITIL Support Best Practices
  • No Annual Contract
  • User training

Just as IT needs differ across industries, IT Support Services do as well. We understand that one size does not fit all. As a result we have developed two different support models.

Outsourced IT Services

Skilled resources on staff for incident resolution, daily operations and support of end users.

  • Help desk
  • Network Administration
  • Cloud management
  • Proactive Maintenance
  • 24/7/365 Infrastructure Monitoring
  • Network Security
  • Virtual CIO\Consulting
  • Vendor Management
  • Monthly reporting
  • Infrastructure Documentation
  • Asset management
  • Backup Management
  • User training
  • Hardware rental
  • Business Line Application support

Co-Managed IT Services

The “Specialized Support” package is a good fit for larger organizations that already have internal IT. This is a flexible support model that allows you to partner with Biz Technology Solutions to supplement your IT department and support one or more segments of your infrastructure.

  • Unified Communications\VOIP
  • Asset management
  • Backup Management
  • Mobile Device Management
  • Virtualized Servers
  • Virtualized Desktop
  • Security Management

Areas of Impact

Our Blog

  • Disaster Recovery Plan

Hurricanes Are Coming! Is Your Organization Ready?

September 19th, 2017|0 Comments

Hurricanes are coming (and winter, t00). Will your organization be ready for bad weather? Pssttt...get your free disaster recovery readiness assessment with disaster recovery plan template at the end of this article. I'm sure [...]

Press Releases

  • TopGolf Charlotte, North Carolina - Architectural Photography by Michael Baxter, Baxter Imaging LLC

Local Application Development Company Hosts Event at TopGolf in Charlotte

June 14th, 2017|0 Comments

Biz Technology Solutions (BTS) and Skip Amos educate local Greensboro businesses at upcoming luncheon on getting the right people in the right seats to avoid hiring a dud. 

eBooks

  • Smiling technician standing in a server room

Reducing The Costs & Complexity of IT With a Managed Services Provider

October 4th, 2016|0 Comments

Small business owners are faced with quite the dilemma these days. While a reliable and secure network is a critical component to success, business owners are also being forced to scale back on costs [...]

White Papers

  • Group of young business people and IT engineers in network server room solving problems, giving help and support

Investment Firm Expands Their IT Team

April 24th, 2017|0 Comments

Golden Capital Management, an investment firm in Charlotte, NC knew they needed more support than they were getting from their current IT team / service provider. After years of working with an in-house provider, [...]

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