Managed IT Services

When it comes to your infrastructure and end-users; time is of the essence and “time is money”. Computer and network issues impact productivity and frustrate your staff because they can’t do their job. Our processes guarantee consistent, predictable and measurable service performance. In this way, you are not left to guess response time or the status of your issues.

We recognize that IT can be a waste of money if it is not applied properly. As a result, as part of IT360 Managed IT Services you benefit from scheduled quarterly consulting sessions where your dedicated consultant acts as your CIO. During these strategic sessions we interview executives in various job roles and come up with cost-effective solutions to align your technology to your business goals. These sessions include education about new technologies that can enhance efficiency and business functions.

Reducing downtime is all about planning and strategy. Your dedicated consultant will meet with you on a regular basis to develop the best strategy to protect your IT infrastructure. Your consultant will take into consideration security, backup and disaster recovery, network documentation, system maintenance, and training when creating your strategy.

We use proven standards and industry best practices to keep your systems reliable and performing. Quick response time is important but applying standards, IT best practices and monitoring your environment is just as important to prevent things from breaking in the first place.

At Biz Technology Solutions, we understand that your business depends on IT and IT can be costly. You now can budget your IT rather than experiencing billing peaks and valleys. Our predictable flat-fee billing model allows you to consolidate all IT expenses into a single fixed set of monthly operating expenses.

In addition, you get the benefits of a fully staffed IT department with experts at a fraction of the cost. With this flat-fee support model your IT provider has the incentive for your infrastructure to operate flawlessly, saving you time and money.

Our IT support services include technology consulting. As a result, you will work with your dedicated consultant and Technical Account Manager on strategic planning and budgeting before any technology is purchased, making sure that the Return on Investment (ROI) is always taken into consideration.

Five service delivery teams work hand in hand in providing IT support services below. Each team has a specific role, set of goals, and metrics to meet.
Our IT support staff are specialized versus jack of all trades. Engineers and teams have KPIs to meet. We use metrics and business intelligence to monitor our performance and stay accountable to you. IT support staff pay is tied to customer satisfaction ratings.