Managed services play a very important role in the success of Small-to-medium-sized businesses (SMBs). Generally they don’t have the resources to fully support all IT infrastructure needs. Even if your business has one or several in-house IT technicians on payroll, they’re often so bogged down by routine daily tasks that their talent is wasted. The very core of your business infrastructure is jeopardized if they’re overworked and vulnerable to error. This employee isn’t adding nearly as much value to your business as they should be. It’s not a good place for them or you.
According to the research group Gartner, over 65% of IT budgets go towards tasks that do nothing more than keep the lights on. This means SMBs investing in their technology aren’t necessarily improving operations and efficiency or enhancing their security. They’re just keeping the wheels turning. The concept of “managed services” has evolved through the last decade. Today, managed services are being used by small businesses to cost effectively manage, service and support their IT processes. Managed services are often called in as an alternative to adding additional in-house staff.
Unfortunately, this also means managed services are typically seen as a threat to the job security of any IT employee that fears they’re about to be replaced by “outsourced” help. In this e-guide we will explain how a hybrid approach, utilizing managed services, cloud services, and internal IT support can truly be the best of all worlds. They simultaneously help SMBs achieve a greater return-on-investment (ROI) on their IT costs while allowing existing inhouse IT resources to be channeled into more valuable development roles.