Investing in a Managed Service Provider (MSP) allows you to focus on the quality and growth of your organization, while your MSP produces pre-configured and highly effective tools and procedures to improve the efficiency and overall IT operations for your practice. Each of the following should be carefully considered when vetting out potential Managed Service Providers.
- Guaranteed Response Times
When it comes to providing quality healthcare, talking about fast response times is essential. When hiring a managed service provider, you should always take into consideration that they present a guaranteed response time and are available for support 24/7.
- Proactive Security
In the healthcare field aligning your medical practice with HIPAA compliance mandates is imperative. As your practice grows, your risks and potential consequences of a security breach will increase as well. The ideal managed service provider should be heavily invested in your practice’s security by staying up to date on security trends and implementing the best practices. They should adapt and adjust their security process to ensure that your data and your patient’s data is properly protected.
- Improve Performance
Your MSP should invest in their engineers’ training and education to understand how to best serve your practice. They should be conducting periodic on-site strategic visits with you to look for new ways to help improve your business operations, lower costs, increase efficiencies and resolve any problems that may be arising. Your managed service provider should help you to utilize your technology resources to be more profitable, efficient and competitive.
- Strategic Consulting
As a result of digital revolution coming to the medical field, new tools are arising. An ideal managed service provider should have a strategic business consultant on staff that is well versed in business operations as well as technology. The consultant should regularly work with your leadership team to help offer solutions to complex problems. Although most organizations understand their business best, oftentimes they aren’t sure how to translate their operational issues into technology solutions.
- Education and Adoption
Employees are a company’s greatest asset, but also its greatest security risk. To ensure that your business and patient data is secure your staff must also understand and be trained on security best practices. The benefits of a proper education program drives increased satisfaction and confidence in IT, increased security efficiency, and increased adoption of the desired tools and platforms. Your IT provider should help your team build knowledge around tools that make your practice more efficient.
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