Small business owners are faced with quite the dilemma these days. While a reliable and secure network is a critical component to success, business owners are also being forced to scale back on costs and overhead as a means of basic survival in today’s economy.

Having a fully staffed IT department simply isn’t a viable option for a majority of small business owners. Many small businesses either have one full-time employee devoted to IT services or none at all. Both scenarios are recipes for disaster in an increasingly complex high-tech society. THE VALUE OF A HELPING HAND One IT person, even a very small team, will likely be overworked and burdened by too many responsibilities. This can make a company’s business infrastructure increasingly vulnerable to breakdown, not from technology, but from human error.

A recent study conducted by Gartner projected that through 2015, people – not technology, will be responsible for up to 80% of technology failure. This number coincides with findings reported in the IT Process Institute’s Visible Ops Handbook stating that 80% of unexpected outages are due to poorly planned changes implemented by administrators and developers. The forecast is even stormier for businesses with absolutely no IT support on payroll.

These business owners have subscribed to the break/fix model of technology management. While this model can sometimes be out of necessity due to budget restraints, it can also stem from a state of ignorance or denial that their business is truly susceptible to technology failure. The overall health and profitability of their business is directly affected by the performance, reliability and security of its technology systems.

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