Why Businesses Are Moving from Traditional IT Support to Managed Workplace Services

In today’s competitive business environment, technology is of essential. IT is no longer just about backups and the typical infrastructure support. As technology continues to advance, so has the need for innovation and increased productivity. In order to stay competitive, organizations must provide their employees with a comprehensive platform that breeds efficiency. But, what platform can stand up to the challenge?

With more than 120 million monthly commercial users, Microsoft Office 365 is one of the most utilized platforms. Since it’s so much more than an application, the depth of it can actually be its downfall. Without proper strategy, governance, architecture, adoption and training, employees may become lost or overwhelmed leading to decreased productivity and company morale. Because of this very reason, organizations today find it necessary to move to a new support model called Managed Workplace Services.

A proper managed workplace encompasses three key components: consulting, managed application services and managed infrastructure services.

#1 Consulting

Businesses must first determine their strategy and main objectives otherwise the technology is a waste of money. An expert can help pinpoint the issues that need to be resolved, define business goals and then architect the Office 365 platform accordingly.

They will also implement Microsoft best practices while educating employees and management on how to fully utilize Office 365 for their job roles and departments such as HR, finance, sales, Marketing, IT, operations and administration. The training will increase employee engagement and Office 365 adoption.

Consulting must not be addressed as a project but instead as an ongoing effort working closely with end-users and executives to make sure the platform is utilized properly to maximize productivity and its capability. The focus should be on working hand-in-hand with end-users to increase adoption by providing ongoing training and aiding with small projects to continually improve end-user solutions.

#2 Managed Application Services

Managed application services are similar to managed IT services except that administration and support is focused on software instead of infrastructure. Once Office 365 has been adopted by the organization, it will need to be tailored to fit the business’ specific needs. Specialists can assist with customization, integration, monitoring, cost and management of utilization as well as provide support on the Microsoft solution stack including SharePoint, Power BI, CRM, SQL and other Office 365 tools.

With expert assistance, it allows employers to stay one-step ahead of their staff by providing them with the latest and greatest when it comes to Office 365.

#3 Managed Infrastructure Services

Traditional IT support cannot be forgotten as it’s an integral foundation for every organization. Along with the standard helpdesk support and network administration, expert engineers assist with vendor management, reporting, maintenance, backups, security and asset management. They proactively monitor your systems on-premises and in the cloud to make sure issues are identified before they turn into catastrophic failures. Plus, they meet monthly to share with you the state of your infrastructure, issues, project status and assist with technical planning and budgeting.

By moving to a managed workplace, the focus is no longer just on infrastructure and business continuity. Instead, the emphasis is on business goals, end-user adoption and productivity to help your organization achieve the next level of innovation and success through digital transformation.

Want a {FREE} Microsoft Office365 workshop on how to successfully use Office 365 properly to maximize on end user productivity?

2018-11-14T10:04:48-04:00October 15th, 2018|Business, IT Support, Security|0 Comments

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