Managed IT Services

Comprehensive and In-depth Managed IT Services

Biz Technology Solutions, Inc. partners with businesses to manage, support and streamline their IT needs. We can be your entire IT department, co-manage your IT, or create custom solutions so you can focus on growing your business.

We continually align your technology to rigorous IT standards and best practices to help ensure your business is secure and optimized. Biz Technology Solutions helps businesses drive digital transformation by introducing cost-effective solutions to help you optimize, enhance collaboration, and increase productivity.

We are a trusted IT partner, considered the most reliable managed IT services provider in the Charlotte and Greensboro areas. We treat your business goals like our own take them into consideration when providing support, making recommendations, and designing solutions. Our comprehensive managed IT services are designed to empower your team, without worrying about IT. Managed IT services ensure they have the help they need when they need it, so they can be more productive and efficient.

As your managed IT services provider, we offer 24/7 monitoring, so we can help proactively identify issues before they impact your business.

Managed IT Services For SMBs

In today’s competitive and complex business landscape organizations rely on IT. Organizations need a support model that delivers “Worry-Free IT”. They also want a technology partner that can help them develop strategies and solutions to help meet their business goals. Reliable, streamlined, secure and value driven IT supports stability and growth.

Poorly managed IT exposes small to mid-sized businesses to risk, and can have reputational, operational, and financial impacts. IT is supposed to help you streamline, protect, and enhance your business, but lack of proper management can make that challenging.

Today’s businesses require a more proactive and strategic approach to IT. That’s why we offer a comprehensive suite of IT services, inlcuding consulting, project implementation, remote IT support, monitoring, administration, cybersecurity, proactive maintenance, cloud services, training and more. Biz Technology Solutions can be your complete technology partner. Let us take care of your IT so you can focus on running your business.

Managed IT Services Client Success Process

Our proprietary Client Success Process is used to transition your business to our IT support services effortlessly. Biz Tech guides clients through our defined and disciplined Client Success Process which allows you to have confidence in your technology success strategy.

Why Choose Biz Technology Solutions for Managed IT Services

Often organizations are frustrated with their IT and not sure what to do. Unfortunately, they focus on symptomatic issues instead of the root cause of the problem - "Poor IT Management".

Delivering “Worry-Free IT” has a lot to do with the Operational Maturity Level of your managed IT services provider. Biz Technology Solutions has an experienced team of true IT experts, leveraging reliable processes to ensure success.

Our “Client Success Process” works because it is based on the following principles.

Quick Response

When it comes to your IT environment and end-users; time is of the essence. IT issues impact productivity and can be frustrating for your team. Our processes ensure consistent, predictable and measurable service performance and clear communication. Our clients don’t have to guess about response time or the status of their IT issues.

Improved Efficiency

IT can be costly and ineffective if your services are not the right fit for your business. That’s why our Managed IT Services provide quarterly consulting sessions, where your dedicated consultant acts as your CIO. During these strategic sessions we ask key questions and come up with cost-effective solutions to align your technology to your business goals. Our team also shares insight into new technologies that can benefit your business.

Reduced Downtime

Reducing downtime is about planning ahead. Your dedicated consultant will meet with you on a regular basis to develop the best strategy to protect your business. We consider security, backup and disaster recovery, network documentation, system maintenance, and training when creating your custom strategy.

We use proven standards and industry best practices to ensure reliability of our systems. Quick response time is important, but so is applying standards, IT best practices and monitoring your environment, so we can help prevent issues whenever possible.

Effective Budgeting

At Biz Technology Solutions, we understand that your business depends on IT. But the right IT solutions can be expensive. Now, you can budget for your IT with our predictable, flat-fee billing model.

You get the benefits of a fully staffed IT department with experts at a fraction of the cost. Our goal is to help your business operate efficiently, solve IT problems quickly, and ensure that your IT helps you achieve your business goals.

Our IT support services include IT consulting. Working with your dedicated Technical Account Manager on strategic planning and budgeting helps ensure that the Return on Investment (ROI) on your technology investments is always taken into consideration.

Service Delivery Teams Dedicated to Your Business

Our service delivery teams work hand in hand in providing IT support services below. Each team has a specific role, set of goals, and metrics to meet.
Our IT support staff are specialized, highly skilled professionals. We use metrics and business intelligence to monitor our performance and stay accountable to you, keeping client satisfaction at the forefront.

Meeting the Highest Standards

Excellence in the IT industry

CBJ 2015 Top 50 Fastest Growing Charlotte NC Area Companies

2015 Top 20 Most Promising Enterprise Technology Provider

Microsoft Solutions Partner

Among the fastest growing companies in the US

Top 500 fastest-growing Ingram SMB channel partner in the US

Channel Futures 2023 MSP 501 - Ranked as Top 100 globally and #1 in NC

Awarded Top Places to Work 2023

Recognized on the 2024 CRN® MSP 500 List

WHAT CLIENTS SAY

Trusted by over 400 clients worldwide

Perfect fit of ability and price for my organization

Biz Technology Solutions offered the perfect fit of ability and price for my organization when I was searching for help with a Microsoft AD migration. The consultant while onsite offered several solutions to my staff for small issues that had been occurring with our network. Overall I’m well pleased with this project and will look to Biz Tech again for future needs.

Vice President IT,
Credit Union Bank

They migrated an older MS Exchange database into our MS Exchange environment

We have been very impressed with the technical knowledge of the Biz Technology Solutions engineers. They migrated an older MS Exchange database into our MS Exchange environment. Everything went as planned. Thanks for doing a great job!

CIO,
Manufacturing Company

This work was done with the highest degree of professionalism

We recently upgraded our internal office network and Biz Technology was chosen to network our system and migrate information from old server to the new server. This work was done with the highest degree of professionalism. The technician that came to our facility was courteous and very efficient in performing his work. The entire job was completed in less time than expected and we have had zero glitches and the system has performed beautifully. Thanks Biz Technology for a job well done.

General Manager,
Large Soft Drink Beverage Manufacturer

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